FREE SHIPPING ON ALL ORDERS OVER £100

SHIPPING

UK DELIVERY

ROYAL MAIL 1-3 DAY DELIVERY OR FREE ON ORDERS OVER £120

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INTERNATIONAL DELIVERY

Europe: European Tracked Delivery (4-8 Days) £13

USA, Australia and Rest of World: International Tracked Delivery (4-8 Days) £13 

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Shipping information

  • We offer FREE 1-3 Day delivery for all orders £120 & above.
  • All orders are shipped directly from our UK warehouse within 48-92 hours of the order being placed.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed. Once the order has arrived, please contact us on Info@rekrowtee.com if you have any questions.

Pre-Orders

All pre-ordered items will be shipped on or before the shipping date started below the 'Pre-order' button on the product page.

If your order contains an in stock product and pre-ordered product, they will be shipped at the same time when the pre-ordered product arrives.

Fees

We are not responsible for any import or custom fees associated with your order, please check with your country’s regulations to see if there will be any additional costs. This includes any import fees for orders sent with Free Express shipping.

Late or lost orders

When placing your order please make sure that you specify the correct delivery address as Rekrow Ltd take no responsibility for missing parcels that have been sent to the wrong address or if requested to leave with neighbour or an outbuilding.

Any order discrepancies relating to missing and/or lost items must be reported to us in writing via email at info@rekrowtee.com. We cannot refund or replace lost items until 20 working days after the date of despatch (25 working days for international items) - this is when Royal Mail classes items as being lost.

 

Items not received but tracking shows they have been delivered

This may happen when items are sent to places of work. In some cases, your item might have been delivered to a post room or colleague within your company and someone else will have signed for it. In these cases, you can request a proof of delivery via info@rekrowtee.com

Please note we do not refund or replace items that are tracked as being delivered. For this reason, we always recommend that you get items delivered to a secure address.

Why was my order cancelled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are sure that that is not the case, please ensure the billing address matches the payment method you are using, and checkout again. Alternatively, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com.